Troubleshooting: unauthorized_client

            On rare occasion, you may be presented with an error message in Canvas. We are working to make the error messages more meaningful, but in the meantime, you may find some helpful tips below. The tips below are suggested actions based on past experience. They may not resolve the issue in every circumstance. Feel free to contact with questions.


            If you see an "unauthorized_client" message when you select the Badges menu in a Canvas course, you may need to adjust your Canvas settings (instructions below).

            unauthorized ciient

            Adjusting Canvas settings

            1. As a Canvas admin, navigate to the root account.
            2. Select the Developer Keys menu. 
            3. Select the "Inherited" tab and ensure Badgr is set to "ON".

            Self-hosted Canvas Instances

            If you have a self-hosted Canvas instance and have encountered this message, please ensure you have installed Redis.

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