When you email us, a support ticket is automatically created and an email with a ticket number should be sent to you. To monitor your support request, you can either click this ticket number to create a login, or simply continue to correspond with us via email.
Badgr integrates with a variety of Canvas LTI integration configurations, so getting some details up front makes issues much easier to fix. Including the following information about the problem in a bug report will cut down on many back-and-forth communication loops that could slow down identifying and fixing bugs:
Perhaps the information you are looking for is in one of our How-to or Troubleshooting guides?