Badgr Support

            Troubleshooting: Invalid Badges

            Occasionally, you will receive a badge that will not upload to your Badgr backpack. If a badge won't upload, it may be invalid or the recipient id information does not match.

            Unfortunately, some issuers of badges have shut down since their badges were originally awarded, and those badges have become unverifiable by Badgr


            Checking for invalid badges
            To check if your badge is valid go to BadgeCheck.io. If you have trouble, follow theses step-by-step instructions


            Re-uploading your zipped file
            If you have confirmed that your badges are valid through BadgeCheck.io, you may try uploading the zipped file to your backpack again. Depending on how many badges are in the zipped file you may need to try uploading the file multiple times.


            Uploading your badges one by one
            Some users have reported success with uploading badges one by one to the Badgr Backpack. To do this, unzip your folder to access each badge. You can click the link in the email to restart the process or use the Add Badge button when signed in to your backpack.


            Adding additional email addresses to your Badgr account
            Some badges may not upload because your email address does not match. If the original issuer used any uppercase characters in your email address, add the email address as it was awarded and try again. You may need to add additional email address(es) to your Badgr account or contact us to update case variants, and instructions for how to do this can be found here.

            When adding email case variants, you may see the message, Unable to add email: Email already exists. Although you see this message and do not see the email case variant you attempted to add, it was added to your account but is not visible. If you have difficulties with this process, please contact support@badgr.com for help.
            unable to add email


            Invalid badge examples
            Here is a list of common badges that are invalid. Unfortunately, some issuers of badges have shut down since their badges were originally awarded, and those badges have become unverifiable by Badgr.


            Badges 101

            Web Navigator

            Web Making 101 Basic

            HTML Decoder

            For more information on the Mozilla backpack transition to Badgr see our FAQ article here.

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