Troubleshooting: A student did not get a badge in a Canvas course

            Badgr checks automatically to make sure students are awarded all the badges they have qualified for when they check their progress by clicking the Badges navigation entry in their course to visit the Badgr app. Occasionally, there is an issue where not all badges that are expected appear awarded when students view this page.


            After completing a Canvas course module, a student observes in the Badges tab that they were not awarded the badge associated with the module.


            Students should check the module completion status in their Modules course navigation view. If the expected module does not register as complete, a student should be able to see the incomplete criteria or should contact the instructor to ask for further details.
            If the expected module does register as complete, but no badge appears after a couple views of the Badgr app, please contact us at

            Instructors can also use the "View Progress" page to verify that module completion rules are defined correctly for a given module. Use that view to navigate between students who should and should not have been awarded a badge to verify that the criteria are being defined correctly. If Badgr has awarded badges to students who should not have earned that badge, it means the module completion rules are incorrectly configured in Canvas. After correcting that problem, you can either revoke badges that were awarded mistakenly or clear out the badge assigned to the module and reassign it. Just make sure before doing this that you have fixed the problem with the completion rules so that incorrect badges are not re-awarded the next time Badgr checks progress when you view the progress screen.




            Occasionally, the module completion requirements might not be honored and the module needs to be "reset". To determine if this is the issue, click Modules in the course left-side navigation, then click Student Progress from the Modules screen and browse to a student who you know has met module completion criteria. If Canvas does not show the student has completed the requirements, you can resolve the issue with the steps below.

            To reset the module requirements:

            1. Click the settings gear for the Canvas module.
            2. Click Edit.
            3. Make no changes.
            4. Click Update Module.
            5. Recheck Student Progress from the Modules window to ensure that the student now shows the student has completed the module.
            6. Check the Progress tab in Badges and click the page that shows the student in the table and confirm that the badge has been awarded.


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