Badgr Support

            Managing your Badgr Account (adding or changing your primary email address)

            Badgr allows you to add multiple email addresses to your account from the Profile screen. Adding additional email addresses to an account enables users to collect badges awarded to different email addresses (e.g., school, work, volunteer), all in one backpack account.

            Each email address associated with your Badgr account must be verified by you. It is possible to move an email address from one account to another, as long as it is not the primary address on either account. If you need assistance moving emails or merging two accounts into a single account, please contact us at

            To add an email address to Badgr
            1. In your account, select Account in the upper right menu, then select Profile from the dropdown menu.

               Badgr account settings

            2. On the Profile page, enter a secondary email address and select Add Email.

              badgr add additional email

            3. A verification notice will be sent to the newly added email address. Please follow the links in the verification email to confirm the newly added email address. If you did not receive a verification email, contact

            Changing your primary Badgr email address

            Your primary email address is the email address you use to login to your Badgr account. You can change which address is your primary email at any time by selecting the Make Primary link.

            Badgr change primary email

            Adding email case variants

            Some badges may not upload because your email address does not match. If the original issuer used any uppercase characters in your email address, add the email address as it was awarded and try again. You may need to add additional email address(es) to your Badgr account or contact us to update case variants.

            When adding email case variants, you may see the message, Unable to add email: Email already exists. Although you see this message and do not see the email case variant you attempted to add, it was added to your account but is not visible. If you have difficulties with this process, please contact for help.

            unable to add email

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