Troubleshooting: your session has expired, please refresh

On rare occasion, you may be presented with an error message in Canvas. We are working to make the error messages more meaningful, but in the meantime, you may find some helpful tips below. The tips below are suggested actions based on past experience. They may not always resolve the issue in every circumstance. Feel free to contact support@badgr.com with questions.

Problem
When attempting to use Badgr for the first time in Canvas, a user is presented with the error message, "your session has expired, please refresh."

Screen_Shot_2019_04_17_at_1_08_34_PM



Solution
Typically, this error is caused by an unverified email of a Badgr user attempting to access the Badgr app in Canvas.

This can be resolved with a few simple steps.
  1. Sign in to Badgr with the same email address used in Canvas.
  2. If your email address is not verified, Badgr will notify you that a verification email was resent.
  3. Be sure to follow the link in the verification email to gain access to your Badgr account
  4. If you do not get a verification email, contact support@badgr.com.

verify_your_email_address