Troubleshooting badge awards
Solution for students
Solution for instructors
If Badgr has awarded badges to students who should not have earned that badge, it means the module completion rules are incorrectly configured in Canvas. After correcting that problem, you can either revoke badges that were awarded mistakenly or clear out the badge assigned to the module and reassign it. Before doing this, ensure you have fixed the problem with the completion rules so that incorrect badges are not re-awarded the next time Badgr checks progress when you view the progress screen.
Badges awarded to students in modules with incomplete assignments
Students not getting badges when requirements are met
Occasionally, the module completion requirements might not be honored and the module needs to be "reset." To determine if this is the issue, click Modules in the course left-side navigation, then click Student progress from the Modules screen and browse to a student who you know has met module completion criteria. If Canvas does not show the student has completed the requirements, you can resolve the issue with the steps below.
To reset the module requirements:
- Select the settings gear for the Canvas module.
- Click Edit.
- Make no changes.
- Select Update module.
- Recheck Student progress from the Modules window to ensure that the student now shows the student has completed the module.
- Check the Progress tab in Badges and click the page that shows the student in the table and confirm that the badge has been awarded.