Submitting a Badgr Support Request

Email us at support@badgr.com with the information below – or just ask a question, we're happy to help!

Badgr integrates with a variety of Canvas LTI integration configurations, so getting some details upfront makes issues much easier to fix. Including the following information about the problem in a bug report will cut down on many back-and-forth communication loops that could slow down identifying and fixing bugs:

• The URL of the Canvas installation (e.g., "canvas.myschool.edu", "myschool.instructure.com", etc.)
• The name of the Canvas course the user is encountering the error with (including the URL to the course, if possible, even if we don't have access to it)
• The role of the user in the course (instructor, student)
• The email address of the Canvas user account
• The approximate date/time the issue occurred
• Description of the issue

Perhaps the information you are looking for is in one of our How-to or Troubleshooting guides?