Troubleshooting in Canvas
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      3. Troubleshooting in Canvas

      Troubleshooting: Enrollment not yet Accepted or Badgr cannot access student email address

      As a teacher, when on the Progress page of the Badges course navigation, you may see a student's name flagged with an orange exclamation pointOrange exclamation point. 

      There are two reasons why this may occur.

      1. The student has not accepted the course enrollment (as indicated by the hover text).
      2. Badgr cannot access a student's email address from the Canvas instance.

      Badges will not be awarded to students flagged with an orange exclamation point Orange exclamation point until the course enrollment has been accepted or until Badgr has been granted access to the student's email address.


      For badges not awarding, see also: Troubleshooting: Badges are not awarding in my Canvas course

      Student has not accepted enrollment

      Student_enrollment

       

      Student has accepted enrollment

      If the student has accepted the course enrollment invitation and is an active participant in the course, your Canvas permission settings may need to be adjusted.

      1. Contact your Canvas admin.
      2. Navigate to the sub-account or root level where the affected course is located.
      3. Select "Permissions" from the account navigation menu.
      4. In the permissions table, find "Users - view primary email address."
      5. Ensure that teacher access is enabled with a green check Green check mark .

      email_permissions

      Badgr cannot access student email address

      If the student has accepted enrollment and the Canvas instance allows teachers to view email addresses, but there is still an exclamation mark next to a name, there may be a different Canvas or SIS setting preventing the badge awards. Please check your Canvas settings. If you can't resolve the issuer, please contact support@badgr.com.