Badgr is proud to offer world-class levels of support for our subscribers and users. Our support offerings are available at three different levels: basic, pro and priority.
Badgr Basic Support — free for anyone
Badgr Basic Support provides you with a free level of support and is available to anyone using the Badgr platform. With basic support you have the ability to:
- Submit support tickets and expect a response within 4 business days
- Access the Badgr Support team via email
Badgr Pro Support — for pro subscribers only
Badgr Pro Support is included with any Badgr Pro subscription at no extra cost. With pro support you have the ability to:
- Submit support tickets and expect a response within 24 business hours for U.S. based customers and 36 business hours for international customers
- Prioritized email response from the Badgr Support team
Badgr Priority Support — available to anyone for a fee
Badgr Priority Support is available to anyone for an additional fee. You don’t have to be a Badgr Pro subscriber to purchase priority support. With priority support you have the ability to:
- Schedule up to 2 hours of Zoom meetings or phone calls per month (for those listed as admins on the account or those they delegate)
- Receive up to 2 hours per month of time with a Badgr Technical Account Manager
- Submit support tickets and expect a response within 12 business hours for U.S. based customers and 24 business hours for international customers: Access support via phone for assistance if needed
If you would like to learn more about Badgr’s support services, please contact our sales team.